Terms and conditions

GENERAL PROVISIONS

1. All direct sales of Ganor Dominic brand products (the “Products”) to customers (the “Customer”) via this website are proceed by the “Fly high” EOOD company (the “Seller”), with registered office at Bulgaria, 1202 city of Sofia, 257 Slivnitsa blvd, 3 floor. The customer agrees and accepts the following terms by placing an order on the website:

INFORMATION ABOUT THE PRODUCTS

2 We guarantee that all our Products are made of high quality materials. We ensure that the Products are fairly described, information is correct, and colors of our products are displayed as accurately as possible. However, as the actual colors you see may vary depending on quality of your monitor.

3. PLACE AN ORDER

3.1 After you have placed an order with us, we will send a confirmation to your designated email address.
3.2 Our acknowledgment of order acceptance via the web or email is not a guarantee of delivery.
3.3 Afterwards your order is placed, it is subject to availability check. If, at any reason, we discover it is impossible to complete the order, our customer service team will contact you. You will have an option to cancel an order, partly or in full, and get the refund or change it to different style/color/size.

4. PAYMENT

4.1 Payment can be made using the major credit and debit cards or using PayPal system.
4.2 All transactions inside and outside the European Community (EC), except United Kingdom, which are proceed in GBP, are made in EUR. All prices include 20% VAT.
4.3 The order is accepted for processing after payment is approved.
4.4 The Internet store reserves the right to cancel the order at no payment receipt.

5. DELIVERY

5.1. Delivery of Products purchased for full price in the Internet store is made worldwide by courier service and covered by the Seller.
5.2. In case the Customer purchases Products in the Internet store for full price, the Seller also covers the delivery by courier fees for one return of Products. This means the delivery of returned Products to the Seller and their subsequent replacement with another Products.
5.3. Any delivery fees for subsequent replacements shall be covered by the Customer.
5.4. Delivery of Products purchased with a discount in the Internet store is made worldwide by courier service and covered by the Customer.
5.5. Dispatch of the ordered Products (except for the Pre-ordered articles in par. 5.13) is made within 24 hours once payment is approved.
5.6. Delivery time varies depending on destination and may take up to 10 days. 5.7. The Products will be sent to the address provided during the purchase process. For security reasons, Ganor Dominic online store will not send orders to post office boxes nor will it accept orders in cases where the order recipient's identity or the physical person's address cannot be verified.
5.8. If the first delivery attempt is missed, the courier will leave a calling card for the receiver's attention detailing clear instructions of how to arrange a re-delivery.
5.9. The Customer must make the acceptance of ordered Products in quantity, quality, assortment and completeness terms in the presence of a courier.
5.10. Together with the order the Customer receives a sales invoice and a return form.

5.11. We do not carry any responsibility or expenses for any import duties, customs and local sales taxes levied by the country shipped to.
5.12. We are not responsible for unforeseen delays caused by the Courier fault.
5.13. Pre-ordered articles will be shipped as soon as they become available, as indicated on the website of the Internet store, at order placement or notification sent by email. The Customer will receive a Delivery Confirmation e-mail as soon as the order has been shipped and delivery will be made within the time stated by the courier, depending on the destination.

6. CANCELATION OF ORDER

6.1 If you wish to cancel an order, please contact us as soon as possible by email customerservice@ganordominic.com. Orders can only be cancelled before processing/dispatch has begun. If your order has already been dispatched then you will need to either refuse delivery or return the Products. Refunds will be processed within 14 days after product receipt at our warehouse. Goods must be in its original condition and packaging.
6.2 Once your order has been canceled, any sum debited from your payment card by us will be re-credited to your account as soon as possible. If cancellation was made after the dispatch of Products, we would be entitled to deduct the direct delivery costs from the amount to be re-credited to you.

7. RETURN

7.1. The Buyer has the right to return delivered Products within 14 (fourteen days) from the date of receipt, previously notifying the Seller by e-mail customercare@ganordominic.com or by the phone +44 7887 836949.
7.2. The Products must be returned in original appearance, consumer properties, factory packaging, labels, and receipt. Ganor Dominic Internet store reserves the right to check the returned Products and to send back to the Customer any Products it considers fail to meet the indicated requirements.
7.3. First return of the particular model to the Internet store is covered by our complimentary return policy. At this matter all goods should be sent back from the same country it was delivered. Orders sent back from a different destination may incur additional charges and be delayed in customs.
7.4.In order to return Products, you should fill in the return form enclosed with the parcel and hand it over to the courier indicated in email from customercare@ganordominic.com together with the goods itself.
7.5 Your refund will be credited to the original payment method after Products are delivered to our warehouse and proved to be unused. Please note that refunds can take several working days to show on your account due to varying processing times between payment providers.

8. PRIVACY POLICY

8.1. The personal data provided by the Customer may be used to identify the user, establish a feedback, etc.
8.2 The website administration does not know and does not store information about your credit card.
The processing of sensitive data (card details, registration data, etc.) is made in the secure electronic payment system using 3D security. Thus, the information of a personal nature, bank customer data, including information on its payment of goods in the Internet store are fully protected against unauthorized access.
8.3 All relationship and disputes between the Customer and Site Administration are subject to legislation of Bulgaria.

9. OWNERSHIP RIGHTS

All rights, including copyright, in the text, graphics and layout of this website and in all software and software compilations are owned by, or licensed to Ganor Dominic. You are not permitted, without our prior written consent, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its contents or design, except for personal non-commercial use.

Ganor Dominic Ganor Dominic