RETURNS AND EXCHANGES

You have the right to return or exchange your order within 14 (fourteen) days of receiving it, previously notifying us of your decision via email - customercare@ganordominic.com.

Products must be returned as new, in their original and undamaged packaging including all contents, no exceptions. Any item that fails to meet these requirements will be sent back to the customer on his own cost and we regrettably won't be able to offer a refund.

Your refund will be credited to the original payment method after your order is delivered back to us and is proved to be unused. Please note that refunds may take several working days to show on your account.

Returned products must be sent back from the same country they were delivered to.

Return shipping conditions

For returned orders above £500, which contain full priced items, the customer covers the postage cost of the return delivery and this cost will be deducted from the refund.

For returned orders above £500, which contain items from "Sale" and "Last Sizes Sale" collections, the customer covers the postage cost of the two-way delivery. The fixed fee of £40 and the final postage cost of the returned delivery will be deducted from the refund.

For returned orders under £500 the client covers the postage cost of the two-way delivery. The fixed fee of £40 and the final postage cost of the returned delivery will be deducted from the refund.

Exchange shipping conditions

The provision of first complementary exchange applies to the orders above £500 containing full priced items.

Please note that the provision of free delivery and a complementary exchange does not apply to the orders under £500 and to the orders on items from "Sale" and "Last Sizes Sale" collections, even exceeding £500. In this case postage and any costs incurred must be paid by the customer.