Terms and conditions

1. GENERAL PROVISIONS

1.1. All direct sales of Ganor Dominic brand products (the “Products”) to the customers (the “Customer”) via this website are proceed by Ganor Dominic Ltd (the “Seller”), with registered office at 2nd floor 167-169 Great Portland Street, London, United Kingdom, W1W 5PF.

2.2. The Customer agrees and accepts the following terms by placing an order on the website:

2. INFORMATION ABOUT THE PRODUCTS

2.1. We guarantee that all our Products are made of high quality materials. We ensure that the Products are fairly described, information is correct, and colours of our products are displayed as accurately as possible. However the actual colours you see may vary depending on quality of your monitor.

3. PLACE AN ORDER

3.1. After you have placed an order with us, we will send a confirmation to the email address you indicated when placing an order.

3.2. Our acknowledgment of order acceptance via the web or email is not a guarantee of delivery.

3.3. After your order is placed, it is subject to availability check. If, for any reason, we discover it is impossible to complete the order, our customer service team will contact you. You will have an option to cancel an order, partly or in full, and get the refund or change it to different style/colour/size.

4. PAYMENT

4.1. Payment can be made using the major credit and debit cards through the Shopify payment system or using PayPal.

4.2. All transactions are proceed in GBP. All prices include 20% VAT. 

4.3. The order is accepted for processing after payment is approved.

4.4. The Internet store reserves the right to cancel the order at no payment receipt.

5. DELIVERY

5.1. Delivery of Products purchased in the Internet store is made worldwide by courier service and covered by the Seller.

5.2. In case the Customer purchases Products in the Internet store, the Seller also covers the delivery by courier fees for one return of Products. This means the delivery of returned Products to the Seller and their subsequent replacement with another Products.

5.3. Any delivery fees for subsequent replacements shall be covered by the Customer.

5.4. Dispatch of the ordered Products (except for the Pre-ordered articles in par. 5.11) is made within 24 hours from the moment the payment is approved.

5.5. Delivery time varies depending on destination and may take up to 10 days.

5.6. The Products will be sent to the address provided during the purchase process. For security reasons, the Internet online store will not send orders to post office boxes nor will it accept orders in cases the order recipient's identity or the physical person's address cannot be verified.

5.7. If the first delivery attempt is missed because of the Customer, the Seller will contact the Customer informing them on whether the delivery service will make a second attempt. Any additional delivery expenses caused by a failed delivery attempt shall be at a Customer’s cost.

5.8. The Customer must make the acceptance of ordered Products in quantity, quality, assortment and completeness terms in the presence of a courier.

5.9. The Internet store is not responsible for the importation of the Products to the destination country. Any import duties, customs and local sales taxes levied by the destination country shall be at the Customer’s expense.

5.10. The Internet store is not responsible for unforeseen delays caused by the Courier fault.

5.11. Pre-ordered articles will be shipped as soon as they become available, as indicated on the website of the Internet store, at order placement or notification sent by email. The Customer will receive a delivery confirmation e-mail as soon as the order has been shipped and delivery will be made within the time stated by the courier, depending on the destination.

6. CANCELATION OF ORDER

6.1. If you wish to cancel an order, please contact us as soon as possible by email at customerservice@ganordominic.com. Orders can only be cancelled before processing/dispatch has begun. If your order has already been dispatched, you will need to either refuse the delivery or return the Products. Refunds will be processed within 14 days after Product receipt at our warehouse. The Products must be in their original condition and packaging.

6.2. Once your order has been cancelled, any sum debited from your payment card by us will be re-credited to your account. If cancellation was made after the dispatch of Products, we would be entitled to deduct the direct delivery costs from the amount to be re-credited to you.

7. RETURN

7.1. The Customer has the right to return delivered Products within 14 (fourteen days) from the date of receipt, previously notifying the Seller by e-mail customercare@ganordominic.com.

7.2. The Products must be returned with their original appearance, consumer properties, factory packaging. Ganor Dominic Internet store reserves the right to check the returned Products and to send back to the Customer any Products it considers had failed to meet the indicated requirements.

7.3. First return of Product to the Internet store is covered by our complimentary return policy. However the returned Products should be sent back from the same country they were delivered. Orders sent back from a different destination may incur additional charges and be delayed in customs.

7.4. In order to return Products, you should fill in the return form enclosed with the parcel and hand it over to the courier indicated in email from customercare@ganordominic.com together with the Product itself.

7.5. Your refund will be credited to the original payment method after Products are delivered to our warehouse and proved to be unused. Please note that refunds can take several working days to show on your account due to varying processing times between payment providers.

8. PRIVACY POLICY

8.1. The personal data provided by the Customer may be used to identify the user, establish a feedback, etc.

8.2. The Internet store does not know and does not store information about your credit card.

The processing of sensitive data (card details, registration data, etc.) is made in the secure electronic payment system using 3D security. Thus, the information of a personal nature, bank customer data, including information on its payment of goods in the Internet store are fully protected against unauthorized access.

8.3. All relationship and disputes between the Customer and Site Administration are subject to legislation of England & Wales.

9. OWNERSHIP RIGHTS

9.1. All rights, including copyright, in the text, graphics and layout of this website are owned by, or licensed to Ganor Dominic Ltd.

9.2. You are not permitted, without our prior written consent, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its contents or design, except for personal non-commercial use.